Cultural Competence in healthcare
What is cultural competence?
· Understanding diverse attitudes, beliefs, behaviors, practices, and communication patterns that attribute to a variety of other factors.
· Race, ethnicity, religion, SES, historical and social context, physical or mental ability, age, gender, sexual orientation, or acculturation status
· A health care provider is considered to be culturally competent when he/she is able to present culturally appropriate care to patients with diverse beliefs, values, and behaviors. Doing so, reduces health disparities.
· Culturally competent care is the delivery of health care services that acknowledges and understands cultural diversity in the clinical setting, respects members health beliefs and practices and values cross-cultural communication.
· How does culture impact health care?
· Health care is a cultural aspect that it based on beliefs about the nature of disease and the human body, cultural issues and are crucial in the delivery of health services
· Cultural competency benefits patients, communities, and providers which all contribute to the formation of a support system with positive health outcomes
· serves as a foundational pillar for reducing health disparities through cultural sensitive and unbiased quality care
· Positive effect on patient care delivery
· Is cultural competence important for people with chronic conditions?
· A culturally competent health care system can help improve health outcomes and quality of care
· Racial and ethnic minorities have higher morbidity and mortality rates from chronic diseases
· Communication barriers according to the Health Policy Institute
· Can affect the amount and quality of health care received
· Health service use may also be affected by the availability of interpreters
· Can lead to patient dissatisfaction, poor comprehension and adherence, and lower quality of care
· Literacy barriers
· Patient dissatisfaction
· Different options to address the problem
· Diversity training
· Arrange for bilingual translators or volunteers for meetings.
· Determine whether meetings will be bilingual.
· If at least half of the group speaks another language consider breaking into smaller groups with the groups conducted in different languages as needed.
· If language groups are large enough consider conducting separate meetings with the same agenda and issues covered.
· Be certain that all organization materials are produced in all languages used by organization members.
· Use a multicultural vocabulary with terms and phrases that describe cultural relations as they should be.
· Be prepared for words to change actions, and actions to change the organization in real ways.
· What public sector can do
· Promote cultural diversity and raise awareness
· Creating fun events on campus that involves foods for students
· CSUF clubs: VSA, Philippines, Hispanics, etc…
· Foods can be seen as a distinction between cultures
· Give more incentives for students to be bilingual or multilingual
· Structure the class to teach not only the language but also history and traditions of the nations
· the Seal of Biliteracy
· Pathway award
· Get to know the community you’re serving
· Have several staff members be from the community
· Bilingual staff members, trained translators….
· Diversity training for staff members
· Understand every culture has different customs
· Have signs and papers in multiple languages
Discussion. Virtually every solution to a problem will have advantages and disadvantages. Here is a great place to discuss the tradeoffs and potential positive and negative consequences to what your team is recommending, and, perhaps to mention a second favorite option and its pros and cons as well.
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