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Integrated Safety-Net Health Care System Case Study

Evaluate the cultural competence of the healthcare organization presented in the Integrated Safety-Net Health Care System case study using a population health approach. Please also read the supplemental Interpreting Services Program document to ensure that you have all of the information about the Montefiore Medical Center you will need to address the critical elements.

Specifically the following critical elements must be addressed:

I. Patient engagement activities and communication strategies

a) Critique the organization’s translation and interpretation services that may be available to non-English-speaking patients. In other words, does

the organization provide such services? How many different languages are supported? How might the organization communicate with a speaker

of a language that is not supported? Be sure to provide evidence that supports your claims.

b) Analyze the extent to which educational resources and materials are available in languages other than English. Be sure to provide specific

examples.

c) Assess organizational staff training on patient engagement and communications for its potential to foster cultural competence. Be sure to provide

evidence to support your claims.

d) Identify gaps or deficiencies that may exist in the organization’s patient engagement and communications strategies, and provide evidence to

support your claims. If you feel there are none, be sure to explain your reasoning.

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