For this Assignment, you will research the differences between clinical quality and customer service quality, specifically in long-term care.
● Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.
● Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)
● Discuss the overall quality of customer service offered at the nursing home (as evident by customer complaint inspection results)
● Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey inspection results)
● Discuss appropriate techniques that you would use to improve quality of customer service offered at the nursing home
● Discuss appropriate techniques that you would use to improve quality of clinical care in the nursing home.
● Be sure to include details about the complaints that you found.
● Report your findings by using one (1) of the methods below:
○ Power Point presentation for a Board of Directors (10-12 slides; speaker notes as needed to support assertions).
● The use of APA formatting is required for this Assignment, proper grammar, spelling, and punctuation are expected.